Samsung is recalling the
Galaxy Note 7 worldwide over battery problem
by Jethro Mullen and K.J.
Kwon @CNNTech
September 2, 2016: 6:50 PM ET
Samsung is recalling millions of new Galaxy Note 7 smartphones
worldwide after reports that the devices can catch fire while charging.
The massive recall of one of Samsung's flagship devices is an
embarrassing setback for the world's biggest selling smartphone maker. The Note
7 was unveiled just a month ago, and big rival Apple (AAPL, Tech30) is expected
to show off its new smartphone next week.
Samsung (SSNLF) said Friday it had found a problem with the battery
in some of the phones and was halting sales in 10 countries, including South Korea and the U.S. It will offer customers a new
product for free in the coming weeks to replace the 2.5 million Galaxy Note 7s
that have been sold.
Samsung said devices in China don't
appear to be affected because it used another battery supplier. But it was
unclear if models sold in China
would nonetheless be recalled.
The company originally said it would take about two weeks to prepare
the recall, but later announced Note 7 users in the U.S. can exchange their device for
a Galaxy S7 or Galaxy S7 Edge, starting next week. It will also refund the cost
of Note 7-specific accessories.
Samsung is giving Note 7 users a $25 gift card or bill credit for
the inconvenience.
More details about how the recall program
will work will be announced shortly, the company said. In the meantime, people
worried about their batteries should contact their nearest Samsung service
center.
Target and Amazon said Friday that it has stopped
selling the phone and is working with Samsung to replace the devices already
sold in stores and online. Amazon and Best Buy have also said they are no
longer selling the Note 7. Best Buy customers can return or exchange the phone
if they already bought one.
South Korean news agency Yonhap had previously reported that there
have been five claims around the world of Note 7s catching fire while charging.
Unverified photos posted on social media showed charred devices.
A Galaxy Note 7 owner in South Korea , who asked that he not
be identified, told CNNMoney he was awoken in the middle of the night when he
"smelled something burning." His phone had melted and he used his
older model Samsung, Galaxy Note 2, to take photos that he posted online.
"I saw small flames on the phone where it was melted," he
told CNNMoney. "It disappeared soon after."
Samsung, a giant South Korean company, said it had been alerted to
35 claims of faulty phones worldwide. It said it had so far found 24 devices
with problems for every million sold.
"It is a big amount that is heartbreaking," said Koh
Dong-jin, president of Samsung's mobile communications business.
Samsung had the biggest share (22%) of the global smartphone market
in the three-month period ending June 30, according to research firm IDC. By
comparison, Apple held 12%.
Samsung benefited from the popularity of the Galaxy S7, IDC said,
and the Galaxy Note 7 was expected to keep that momentum going into the second
half of the year.
The phone was well received by reviewers,
drawing attention for several unique features such as an iris scanner, which
allows users to unlock the phone with their eyes.
-- Felicia Wong, Hope King and Julia
Horowitz contributed to this report.
CNNMoney (Hong Kong )
First published September 2, 2016: 3:49 AM
ET
What: Samsung is recalling millions of new
Galaxy Note 7 smartphones worldwide after reports that the devices can catch
fire while charging.
Who: Samsung
Key words:
Halt 停止
Accessory 附件
Suspend 暫停;使中止
Agency 代理機構;代理
Unverified未經證實的
Faulty有缺點的;不完美的;錯誤的
Executive 執行者
Faulty有缺點的;不完美的;錯誤的
Executive 執行者
Momentum 氣勢;動量